Processing Time: Will be calculated when item is selected
Shipping Time: Express Expedited 3-4 business days
Return is available in 30 days after receiving the good, you can ship them via UPS. The item has to be unused and shipped inside the original box and packaging marking “Returned Goods” on the shipping label. The original box must be adequately protected and must not be damaged or stickers.
Contact our customer service (firstname.lastname@example.org) for more information on return product-
Do I need to send products all the way to China?
European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in China.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.
For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses time alteration service is available.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.