Thank you for shopping at 7Store. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

• Eligible Items: Regular-priced items can be returned within 5 days of receipt, provided they are unused, with tags attached, and in their original packaging.
• Non-Eligible Items: The following items are not eligible for return or refund:
  • Underwear
  • Liquid fragrances (perfumes)
  • Personalized or custom products
  • Sale or clearance items

• Items must be unused, unwashed, and in their original, resealable packaging.
• All tags and labels must be attached.
• Returns must be initiated within 5 days of the date of delivery.

1. Contact our customer support via email at customerservice@7storeonline.com with your order number and reason for return.
2. We will reply with instructions and, if applicable, a return shipping label.
3. Send the item back to us in its original condition. Customers are responsible for the return shipping costs unless the return is due to our error or a damaged product.

• Customers are responsible for the cost of returning the product unless it’s a result of our error or a damaged product.
• If you are returning the item because of an error on our part or a defective item, we will provide a prepaid return label.

• Once we receive and inspect the returned product, and it meets our return conditions, we will process your refund.
• Refunds are issued to your original payment method within [14] days after the product is received and approved.
• You will receive an email notification once your refund is processed.

• Shipping charges (outbound and return) are non-refundable.
• Any applicable import duties or taxes are the responsibility of the customer and are non-refundable.

• If you receive a damaged or incorrect product, please contact us immediately at sales@7storeonline.com with photos of the damage or error and your order details.
• We will arrange for a replacement or refund as appropriate.

• Sale or discount items are final sale, and refunds or exchanges are not available.

• We do not offer direct exchange. If you wish to exchange an item, please initiate a return and then place a new order.

• Customers are responsible for the cost of returning products unless returning due to our error or a damaged item.
• We reserve the right to refuse returns that do not meet our policies or are outside the stipulated timeframe.
• Changes to this policy may occur; please review it periodically.